To our dearest customers,

In accordance with government recommendations & due to the COVID-19 “Novel Corona Virus”, we have been forced to implement our emergency procedures, this is part of our core plan for any emergency event that may happen around the globe, please be assured that we have planned ahead and we will keep your business online and feeling fine during this time of unrest and in some cases, panic.

We have implemented a number of protocols to ensure that business carries on like usual, employee’s where possible, are working from home, there are no staff in offices unless it’s their home office. Thanks to our forward planning we have ensured that this switch has been very fluid in most cases but not everyone has the capability to work from home, this has meant larger workloads for the people that can. Our server & data center departments are still at 100% functionality and our staff are undergoing strict social distancing rules and “out of center” full self isolation, this ensures that your systems will still be as accessible as ever, even during this pandemic.

Our development work still continues, users customisations are however put to the back of the list while the development team ensures that all internal processes are improving and becoming remote, this is including ensuring that support staff and account managers can be accessible via email, whilst working remotely. We know that this is not the best of news but we can assure you that as soon as we are happy with the output from our internal processes we will switch back onto the main development stream, our latest update is still scheduled to go ahead as planned.

If your account manager is not answering your questions fast enough, please contact our support email support@rpm-pro.com to see if one of our generic support staff can assist you.

Thank you for your understanding & Most of all, STAY SAFE.